Delivery, Returns & Refund Policy
Shipping & Returns
We are able to send items to many countries. However, international delivery is not available for some items because they exceed size limits.
Some deliveries may be sent signed for and require a signature. This will be at our discretion.
Free delivery for orders over £100 net applies only to orders sent to addresses within the UK.
The availability of delivery methods varies according to the value, size and weight of your order and the delivery address. Please see the delivery methods (and prices) listed in your basket.
Delivery times are quoted from date of despatch, not from the date the order was placed and depends on stock levels. Our cut-off time for orders to be despatched same day is 2pm Monday to Friday.
Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be in good condition.
The delivery methods available for your order are shown in the checkout pages.
Our Returns Policy
As we are a trade only (business to business) seller, the “Consumer Contracts Regulations” formerly the “Distance Selling Regulations” do not apply. As such we are not required by law to accept the return of items purchased from us.
If we authorise a return for refund, a re-stocking fee of 20% is applied. The goods/packaging must be unmarked and free from blemishes and returned in a saleable condition.
We strive to supply goods in excellent condition. We will repair or replace (for free) any item found defective or damaged before delivery. This is in addition to our product warranty.
You must request a returns code if you want to return an item
To cancel or return an order you must contact us and obtain a Returns Authorisation code. If you return an item without this code clearly marked on the packaging we cannot replace it or process a refund. Please pack the relevant items securely, write your personalised return authorisation code on the outside of the parcel and send it to us.
The Customer will be responsible for the safe return of the goods. Goods must be returned ‘as new’ or in the same condition that they were received. There should be no damage, all parts, items should be returned, all packaging must be included and the packaging must not be defaced or damaged.
We do not cover the cost of returning items to us, unless faulty or incorrectly picked goods were supplied (postage costs refunded up to the cost of 1st Class Royal Mail Signed For).
We cannot accept return of products which are damaged after delivery.